The TnP Visual Workplace webshop is geared towards corporate customers, but you can also order with us as a private customer. Curious about placing an order, cancelling an order or what to do with a damaged product? You will find the information below. If you cannot find what you are looking for, please feel free to contact us us and let one of our staff members advise you.
Placing an order - Private clients
As a private customer you can only order through the webshop.
As a private customer you can only order through the webshop. The shop offers you the ability to create a profile and to manage your own data. Immediately after placing an order through our webshop you will receive an automatically generated confirmation (PDF file) by e-mail. Check this confirmation carefully and let us know if there are any modifications as soon as possible.
Placing an order - Corporate customers
As a corporate customer you can order in various ways.
The webshop offers you the ability to create a profile and to manage your own data. An alternative billing and delivery address or a reference (e.g. purchase number / PO number) and a different contact are also among the new options.
If you order through the webshop as a corporate customer, you will receive an automatically generated confirmation (PDF file) by e-mail. Check this confirmation carefully and let us know if there are any modifications as soon as possible. The corresponding invoice will be sent digitally (PDF file) to the specified e-mail address after delivery.
Purchase order (PO)
You can also order directly through a purchase order (e-mail / PDF). Send this order to email@example.com and you will receive a confirmation within 24 hours in the form of an order confirmation.
Make sure you send us a complete purchase order with delivery and billing address, any reference or contact person. We process the order as soon as possible. Are you not tied to a purchase order? Then we recommend ordering through the webshop. This is more quickly because there is no administrative action for us.
Order your products in three easy steps.
3 easy steps
- Place the products you want in your shopping basket and then go to your shopping basket
- Enter all your details and check your order
- Finish the third step by clicking 'finish order'
Modify or cancel order
You may like to modify or cancel an order after it has been placed. Please contact us immediately so we can still change it, before shipping the package. If the package has been sent already, shipping costs to return the package are for your expence.
Modify invoice details
As a business client you have the option to order through the web shop or a purchase order. In both cases it's important for your organisation that the invoicing information is correct. Supplying the right information as a client is your responsibility. In case it turns out that the information transmitted is not correct, and we have to make adjustments to, for example, the description of the entity, we are forced, unfortunately, to charge administrative costs, as this tends to use up a lot of time. These costs amount to € 25.00 per invoice. Of course we will advise you in advance. In case of questions about invoices, you can send an e-mail to firstname.lastname@example.org.
Use discount code
If you have a discount code, you can use it during the order process. In the last step you can enter your discount code on the right side.
Defective or damaged products
Your products are deliverd but they are defective or broken. Please contact us immediately so we can come to a solution together.