Information about payment at TnP Visual Workplace
The new TnP webshop is geared towards corporate customers, but you can also order with us as a private customer. Curious about the progress of your order, payment methods and delivery times? You will find the information below. If you cannot find what you are looking for, please feel free to contact us us and let one of our staff members advise you.
As a service to our customers, we offer various payment methods completely free of charge. You can find the different payment methodes down below.
Payment by invoice
Corporate customers, (only) from the United Kingdom, of TnP can choose the option "per invoice" free of charge. This possibility is also selected by default for you (ordering process) when you are about to make a corporate purchase. For private customers, this option is not possible. If using this payment method, it is important that any purchase order number or order number that is linked to payment within your company is noted clearly. Without this reference, we cannot accept your order. If this reference does not apply in your company, please also indicate this in the field "your reference" so that we are aware of this.
We offer the following possibilities for paying by credit card: Visa, MasterCard and Maestro. Paying by credit card, like all other payment methods with TnP Visual Workplace, is completely free of charge.
PayPal ensures that our business customers can receive and send payments online more securely and easily. They only need to use an e-mail address.
Are you a foreign customer (outside of the Netherlands) and is your location within the European Union? You are exempted from the payment of VAT. This means that your invoice will state "reverse charge". The order amount will therefore be exclusive of VAT for you. However, we have to require you to give your VAT number when placing an order. This is necessary for a correct intra-community supply (ICP) declaration.
Payment failed or refused
A Credit Card payment can be refused. We often do not know the reason behind this problem. Use PayPal as an intermediary. It is not necessary to create an account before paying with PayPal.
You can find your invoice in your Visual Workplace account. Read the next steps to find your invoice:
- Log in at the top of the page
- Click on profile at the top of the page
- Scroll down to the 'order number'
- Click on 'download invoice'
After we receive your return shipping, we pay you back in the way you pay us. We mostly do that within 5 working days after receiving the return shipping.